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Return Policy

Return and Refund Policy


Effective Date: 18/Nov/2024 11:11 AM IST

At SocialOrbit.io, we aim to provide exceptional services and experiences for our users. This Return and Refund Policy outlines the terms and conditions under which refunds may be requested and processed.

1. General Policy

SocialOrbit.io offers digital services, subscriptions, and tools. Since these are intangible goods, we do not generally provide refunds except under specific circumstances outlined below.

2. Refund Eligibility

Refunds may be issued under the following conditions:

  • Technical Issues: If you are unable to access or use a purchased service due to technical issues caused by our platform.
  • Unauthorized Transactions: If there is evidence of unauthorized or fraudulent activity associated with your payment.
  • Failure to Deliver: If a promised service or feature is not delivered within a reasonable timeframe.

Refund requests must be submitted within 7 days of the transaction date.

3. Subscription Cancellation

  • Subscriptions may be canceled at any time through your account settings.
  • If you cancel a subscription, you will retain access to the services until the end of the current billing cycle.
  • Refunds for unused portions of a subscription will not be provided unless required by law.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@socialorbit.io with the subject line: "Refund Request."
  2. Provide the following details:
    • Your account username or registered email address.
    • The transaction ID or receipt of the payment.
    • A brief explanation of the issue.

Our team will review your request and respond within 7 business days.

5. Non-Refundable Services

The following services are non-refundable:

  • Services that have been fully delivered or utilized.
  • Fees associated with third-party tools or integrations.
  • Payments for promotional features or higher visibility on the platform.

6. Disputes

If you are dissatisfied with our resolution, you may escalate your concern by contacting support@socialorbit.io, and we will reassess your case.

7. Changes to This Policy

SocialOrbit.io reserves the right to update or modify this policy at any time. Any changes will be communicated via email or on our website. Your continued use of our platform constitutes acceptance of the updated terms.

8. Contact Us

For any questions regarding this policy, reach out to us at:
Email: support@socialorbit.io

This Return and Refund Policy is designed to ensure fairness and transparency while addressing the specific nature of digital services offered by SocialOrbit.io.